Delivery & Returns
Once your order is complete we send it to you completely free!
Delivery on orders over the value of £30 do require a signature on arrival so please ensure somebody is available at your chosen address to sign for the order. We have no problem delivering to work addresses or a neighbour if this is more convenient to you - but you must let us know!
We have an average production time of 3-5 working days as everything is made to order. You will be notified via email on the day that your order is dispatched. If you do not receive your item within 5 working days of receipt of the dispatch email please let us know.
If you live in the Scottish Highlands, Scottish Isles, Northern Ireland, Channel Isles, Isle of Man or other off shore (including Isle of Wight) location we will have to send your item using a different courier than usual at a possible additional charge.
If you live in the following postcode areas please get a delivery charge quote from us BEFORE purchasing. There may not be an additional fee, but it is worth checking with us first.
(Postcodes begining AB31-AB38, AB40-AB56, BT, GY, HS, IV1-IV28, IV30-IV32, IV36-IV49, IV51-IV56, IV63, IM, JE, KA27-KA28, KW1-KW17, PA20-PA38, PA41-PA49, PA60-PA78, PH4-PH44, PH49-PH50, PO30-PO41, TR21-TR26 and ZE.)
We do ship internationally, however we request that you enquire about delivery charges first as they vary depending on delivery location. If this is something you would be interested in we would be happy to give you a quote.
Returns are accepted if you contact us within 14 days of receiving your item. It is down to you as the buyer to pay for the return postage charge. We recommend that recorded delivery is used to send items back to us as a refund will not be issued until the item has been delivered back to us. If you are not 100% satisfied with the item that you have received from us PLEASE CONTACT US. It is important that if our customers are not satisfied that we resolve the issue.
Returns are not accepted once production has started as the items are personalised to you. If for any reason you are not happy with your order please do contact us and we shall do our best to resolve any problems you may have.
Although returns are not accepted we do give multiple chances for you to confirm the details for your order before production and send you a proof of the design. We will tweak this until you are 100% satisfied.